سياسة الضمان

Future Device guarantees that the products are 100% original by official agents in Saudi Arabia.

Warranty for any product is on agents only.

Electronic incense burners are

Warranty with the agent only (operational warranty only or as written in the agent’s product manual)

Warranty period for products:

Electronic products:

• Its warranty is according to the official agent’s warranty and its terms, from two to five years, depending on the agents’ warranty periods for each product.

Accessories:

• The warranty is that it is in excellent condition and has no manufacturing defect.

The Future Device undertakes to:



Quality Assurance If the item is found to be counterfeit, the customer will receive a refund for the item and shipping, if any.

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## Notice to customers:

####### Warranty services for products and warranty steps:

## Warranty is on the agent and according to the warranty terms that comply with the regulations in the Kingdom.

## The customer must go directly to the agent with the invoice for warranty services.

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## In case there is no maintenance agent in the customer's city, we are happy to serve you with the following steps:

• A PDF bill of lading will be sent to the store's account.
• For the first time only on the customer’s mobile phone, and the customer is expected to go and deliver the packaged product to the nearest office of the same shipping company within 3 days from the date the policy is sent to him.
• The delivery method to the shipping companies’ offices is agreed upon with the customer and the customer service team according to the policy of each city and where the product was purchased from.
• The policy will be cancelled if the customer does not deliver the product to the shipping company within 3 days of sending the policy to the customer.

• After receiving the product, it is sent to the official agent for inspection.
• After checking with the agent and it becomes clear that the product is under warranty and the defect is identified, the agent will provide warranty services according to its terms.
• The customer bears the shipping cost.

• If the defect is not proven by the agent’s report, the product will be returned to the customer at his expense, and the customer will bear the shipping costs back and forth.

## The inspection and maintenance period at the agents ranges from 7 to 14 working days according to the Ministry of Commerce system.

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• (Products are delivered under warranty)

##If you wish to deliver a product under warranty by going to one of our branches

In Zulfi city: Yarmouk district, King Salman Road.

In Zulfi city: Al-Aziziyah district, commercial market, opposite Twin Coffee.

If the order is electronic from the website, the products will be delivered via shipping companies (shipping at the customer’s expense)

Email: [email protected]

Mobile: 0501730802

Notice. Any recall of any product by the Ministry of Commerce

It is only through the agent’s branches and communication with the official agent only.